About the role
AI summarisedJoin Applied Materials, a global leader in materials engineering solutions, as a Customer Service Technician. You will be responsible for performing technical procedures, preventative maintenance, and providing excellent customer service while working with cutting-edge equipment that powers the electronics industry.
EquipmentOnsite
Key Responsibilities
- Perform standard Tier I procedures, including wafer measurement.
- Execute preventative maintenance and wet cleans independently.
- Assist senior engineers with corrective maintenance as needed.
- Disassemble, clean, and rebuild kits to maintain quality standards.
- Apply diagnostic techniques and use documentation/test equipment with senior engineer assistance.
- Diagnose and resolve basic technical problems.
- Represent Applied Materials to the customer while maintaining a professional demeanor.
Requirements
- Ability to perform physically demanding tasks including walking, standing for extended periods, bending, and lifting up to 35 lbs.
- Must be able to work in a clean room environment using appropriate PPE (coveralls, hoods, booties, safety glasses, gloves, respirators, chemical aprons, face shields).
- Must comply with all safety procedures.
- Demonstrate strong customer service skills and a positive attitude in challenging situations.
- Ability to use hand and power tools.
- Willingness to work 12-hour shifts.