About the role
AI summarisedMid-level specialist role at Roche Diagnostics Singapore focused on configuring, integrating, and supporting digital laboratory solutions. The position involves hands-on technical support, training, and continuous improvement of Roche’s digital platforms while ensuring compliance and security in healthcare environments.
BiopharmaOnsite
Key Responsibilities
- Configuration: Roche digital solution configuration and customization according to customer requirement
- Integration & implementation: Integrating Roche digital solutions with existing systems in laboratory to ensure seamless operation & dataflow
- Testing: Conducting thorough testing of digital solutions before deployment
- Training: Conduct training sessions and create instructional materials to educate end-users on the effective utilization of digital solutions, emphasizing best practices and optimizing functionality
- Collaboration: Collaborate with cross-functional teams/ external vendors, including Synapxe, engineers, and product managers, to ensure smooth implementation/ resolving complex issues, prioritize enhancements, and contribute to the continuous improvement of digital solutions
- Continuous Improvement: Identifying opportunities for system enhancements and process improvements based on user feedback and industry best practices
- Compliance and Security: Adhere to compliance standards and security protocols to safeguard sensitive information and ensure regulatory compliance in all digital solution support activities
Requirements
- Bachelors or Masters in computer science or equivalent
- Proven work record with at least 5 years+ experience as a IT support specialist
- Extensive experience in technical support roles, demonstrating clear interfacing skills with a diverse range of internal and external stakeholders
- Preferably, 3-5 years of experience in the healthcare ecosystem
- Strong technical aptitude and proficiency in troubleshooting software, applications, and digital platforms
- Ability to analyze issues, identify root causes, and implement effective solutions in a timely manner
- Dedication to providing exceptional customer service and resolving user inquiries and concerns with patience and professionalism
- Commitment to continuous learning and professional development to stay abreast of emerging technologies, industry trends, and best practices in digital support
- Ability to collaborate effectively with cross-functional teams, including Synpaxe, engineers, and product managers, to escalate issues and contribute to continuous improvement efforts
- Flexibility to adapt to evolving technologies, user requirements, and organizational priorities in a dynamic work environment
- Demonstrated customer-centric mindset
- Excellent verbal and written communication skills, including the ability to effectively chair meetings
- Experience in communicating technical concepts to a non-technical audience