About the role

AI summarised

This role is for a Health and Usage Monitoring System (HUMS) Support Engineer at Airbus Helicopters Asia Pacific Hub. The engineer provides technical support to customers and customer centers on HUMS and connected services, manages product improvement plans, and ensures continued airworthiness of the helicopter fleet. The position requires at least five years of helicopter maintenance and HUMS experience, along with an aerospace or engineering diploma or degree.

AerospaceFull-timeGeneral

Key Responsibilities

Attend to customers' queries/technical problems with the HUMS systems
Work with the team on collection of network technical/HUMS issues and prepare detailed impact analysis for product improvement
Manage product specific topics - including Products Improvement Plan and Top Irritants which are affecting Customer Satisfaction scores for AH APAC
Assist and coordinate incident/accident investigation process
Proactively manages regular visits and/or online meeting with customers and Airbus Helicopters network as applicable
Provide technical support to customers and AH Customer Centres on HUMS and Connected Services related topics
Steer the request treatment by defining a proper resolution action plan and liaising with proper Airbus Helicopters stakeholders
Target operational excellence and high level of customer satisfaction by mastering operational routines in accordance with technical request treatment performance criteria
Contribute to the highest customer satisfaction to support Airbus Helicopters Customer Survey KPI
Act as the customer escalation contact, and ensure that such escalations are addressed appropriately
Continuously exchange with customers within assigned portfolio with periodical technical review meetings/ regular visits/ conference calls to strengthen the customer technical relationship
Develop close relationship with the customer, to align and collaborate on challenges and expectations with customers

Requirements

Recognized Aerospace or Engineering Diploma or Bachelor's Degree, or related
At least five years working experience in helicopter maintenance
At least five years working experience with HUMS
Effective written and oral communication skills in English
Computer literate with a deep knowledge of Microsoft Windows Operating System and Microsoft Office applications
Basic IT network knowledge and remote connectivity
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth