About the role
AI summarisedThe Duty Terminal Manager oversees operations across Changi Airport terminals and road systems, ensuring optimal airport performance and exceptional passenger experience. The role involves responding to passenger needs, managing real-time incidents and crises, performing situational assessments, and deploying resources to address operational exigencies in a dynamic environment.
BusinessFull-time6968
Key Responsibilities
- Oversee operations across Changi Airport terminals and road systems to ensure optimal airport performance and consistent delivery of exceptional passenger experience.
- Respond to passengers' needs and perform touchpoint engagement.
- Manage real time incidents and crisis situations.
- Perform situational assessments and put in place mitigating measures.
- Deploy resources to overcome real time exigencies.
- Adapt to changes in a constantly evolving operational terrain.
- Think on your feet effectively and maintain high energy levels.
Requirements
- Diploma or Degree in Aviation, Aerospace, Hospitality or equivalent professional qualification.
- Relevant working experience will be advantageous.
- Self-motivated with good written and verbal communication skills.
- Strong people management skills.
- Required to perform shift duties.