About the role

AI summarised

This role is for an AI Adoption & Change Navigator at Micron Technology, a semiconductor company. The position involves supporting global AI tool implementation through regional coaching, cultural adaptation of training materials, and collecting feedback from international users to ensure equitable AI usage.

IDMFull-timeIT

Key Responsibilities

Deliver on-site or time-zone-aligned assistance to global teams throughout and following AI tool implementation.
Conduct office hours or clinics during regional work periods to ensure prompt support across locations.
Modify training materials and guidance for cultural relevance.
Collaborate with the central training team to localize examples and use cases.
Provide translations or bilingual support as required.
Offer region-specific coaching and training to leaders and teams.
Identify and develop local champions who will promote AI adoption and act as key contacts within their sites.
Obtain input from international users regarding region-specific challenges, such as network access, compliance requirements, language barriers, or varying work practices.
Advocate for necessary resources or adjustments to ensure effective and equitable AI tool usage globally.
Connect team members and departments across business areas across regions engaged in similar AI initiatives.
Establish and support communities of practice to enable the global sharing of success stories and best practices.

Requirements

Minimum three years in customer success, user support, change management, or related fields, with proven involvement in international or multicultural environments.
Exhibits patience, trust-building, and empathy, enabling effective collaboration and support for diverse teams in AI adoption.
Experience launching or managing technology adoption initiatives across multiple countries.
Familiarity with regulatory considerations for AI (or IT tools) in various regions (e.g., data privacy laws like GDPR).