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Rolls-Royce

Service Management Officer - Battery Energy Storage Systems (BESS)

Rolls-Royce
Aircraft MRO & Aviation EngineeringSingaporeFull-time1 months ago
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About the role

AI summarised

The Service Management Officer for Battery Energy Storage Systems (BESS) at Rolls-Royce Power Systems provides technical support, commissioning, and troubleshooting for BESS projects across the Asia-Pacific region. The role involves monitoring fleet performance, conducting risk assessments, ensuring QHSE compliance, and collaborating with global teams to optimize system operations.

AerospaceFull-timeServices

Key Responsibilities

  • Provide second-level technical support focusing on electronics, electrical, and automation systems such as Battery Energy Storage Systems (BESS) and EnergetIQ.
  • Monitor fleet performance, evaluate operational data, and optimize systems post-commissioning.
  • Offer office-based technical support for service technicians across the Asia-Pacific region.
  • Perform risk assessments for commissioning scope and attend toolbox meetings.
  • Ensure strict adherence to Quality, Health, Safety and Environment (QHSE) policies.
  • Conduct Factory Acceptance Testing (FAT) and attend Site Acceptance Testing (SAT) as required.
  • Collaborate with the 'Flying Doctor' team to instruct and guide Engineers/Technicians.
  • Supervise and assess Engineers/Technicians to ensure compliance with safety regulations and quality standards.
  • Coordinate with project teams for daily planning and execution of commissioning and testing activities.
  • Troubleshoot issues remotely, including complex cases and customer communications.
  • Serve as the case owner for Customer Care Center (CCC) tickets and provide regional support.
  • Perform on-site or remote troubleshooting and optimization of plant operations.

Requirements

  • Minimum Degree or Diploma in Electrical, Electronic, Mechatronic, or related Engineering disciplines.
  • Minimum of 5–10 years of relevant experience with Battery Energy Storage Systems and Microgrids.
  • Strong knowledge of control systems and electrical installations.
  • Hands-on experience with Low Voltage (LV), Medium Voltage (MV), and High Voltage (HV) Direct Current (DC) switchboards and battery systems.
  • Familiarity with international and local standards include: Germany DGUV Rule 103-011 VDE 0105-100 Singapore Standard SS CP5: Code of Practice for Electrical Installations SS 538: Code of Practice for Maintenance of Electrical Equipment of Electrical Installations.
  • Preferred: Licensed Electrical Worker (LEW) certification or equivalent.
  • Qualified and certified to handle 1000VDC high voltage electrical installations, or willingness to undertake training and obtain relevant certification.
  • Skilled in testing and calibration of BESS control panels and electrical switchboard components.
  • Proficient in system troubleshooting and understanding technical specifications.
  • Good command of IT tools including MS Office and network-related configuration.
  • Strong initiative, logical thinking, and ability to perform under pressure.
  • Willingness to travel occasionally for project coordination and customer engagement.