About the role
AI summarisedThe Service Team Lead oversees a team of technicians responsible for the maintenance, repair, and commissioning of Building Management Systems (BMS) and Fire & Security Systems. This role involves managing service operations, ensuring customer satisfaction, and driving team performance in an industrial automation environment.
IndustrialFull-timeCustomer Services
Key Responsibilities
- Lead and manage a team of service technicians to deliver high-quality maintenance and repair services for BMS, Fire & Security Systems.
- Plan and schedule service activities, including preventive maintenance, corrective repairs, and system upgrades.
- Ensure all service operations comply with safety regulations and company policies.
- Monitor team performance, provide coaching, and conduct regular performance reviews.
- Liaise with customers to understand their needs, resolve issues, and maintain strong relationships.
- Coordinate with internal departments to ensure timely delivery of spare parts and resources.
- Prepare and present service reports, including KPIs, to management.
- Identify opportunities for service improvement and implement best practices.
- Support the commissioning and handover of new systems to customers.
- Manage service budgets and optimize resource allocation.
Requirements
- Diploma or Degree in Electrical Engineering, Mechanical Engineering, Building Services, or related field.
- Minimum 5 years of experience in BMS, Fire & Security Systems service or maintenance.
- At least 2 years of experience in a supervisory or team lead role.
- Strong technical knowledge of BMS, fire alarm, and security systems.
- Proven ability to manage and motivate a team.
- Excellent customer service and communication skills.
- Ability to troubleshoot complex system issues and provide effective solutions.
- Familiarity with relevant safety standards and regulations.
- Proficient in using service management software and MS Office.
- Willingness to travel to customer sites as needed.
- Valid driver's license.