About the role
AI summarisedLead and manage customer engineering teams to ensure high levels of customer satisfaction, achieve service guarantees, and drive business growth through expert technical support and operational excellence.
EquipmentOnsiteCustomer Service & Support
Key Responsibilities
- Forecast financial, manpower, and operational requirements for key businesses including startup, warranty, and service agreements.
- Manage startups regarding time and cost requirements while overseeing local inventories and RMA procedures to maintain DSO goals.
- Ensure customer satisfaction with company service delivery and system performance by achieving guaranteed uptime and sold parameters.
- Recruit, interview, train, and manage customer engineers to support regional business needs.
- Drive quality improvement processes aimed at reducing cycle time, enhancing technical performance, and empowering the workforce.
- Escalate system downs following valid procedures to ensure the earliest possible return to service and provide timely, accurate reports.
Requirements
- Demonstrated ability to manage multiple related teams and set organizational priorities.
- Proven problem-solving skills to resolve complex technical, operational, and organizational issues.
- In-depth understanding of how the discipline integrates within the business segment/function.
- Ability to influence internal and external stakeholders, including senior management.
- Comprehensive understanding of job family concepts and related technical areas.
- Commitment to upholding Applied Materials' global Standards of Business Conduct and ethical values.