About the role
AI summarisedEntry-level Customer Engineer role at Applied Materials, a semiconductor equipment company. The role involves installing, maintaining, and troubleshooting customer equipment, with training provided. Requires basic mechanical aptitude and an associate degree or equivalent experience.
EquipmentFull-timeCustomer Service & Support
Key Responsibilities
- Collaborate with Senior Field Service Engineers [Customer Engineers] in installing, maintaining, and upgrading customer equipment
- Use digital analytics for troubleshooting
- Apply basic diagnostic techniques to assess equipment and address technical issues, with guidance from Senior Field Service Engineers [Customer Engineers]
- Perform preventative and corrective maintenance on electrical, vacuum, mechanical, plasma, hydraulic, and gas systems (training provided)
- Coordinate and communicate directly with customers
- Fulfill additional duties, as assigned
Requirements
- Completion of an Associate degree, military technical training, field service experience, or trade certification
- Basic mechanical aptitude
- Willing to learn and interpret electrical and mechanical schematics
- Experience diagnosing and resolving basic technical challenges
- Effective written and verbal communication skills
- Basic knowledge of Microsoft Excel, Word, and PowerPoint
- Possession of a valid driver's license and the ability to obtain a passport, if travel is required
- Able to meet all on-site requirements, including safety, environmental guidelines, and COVID-19 protocols
- 1–2 years of work experience in customer/field service support, or a related technical field (preferred)
- Associate degree in electronics or engineering technologies (preferred)
- Knowledge of pneumatics, hydraulics, electronics, vacuum, or thermodynamics (preferred)
- Familiarity with hand tools and their appropriate usage, including digital multimeters (preferred)