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Lenovo

[LPS] Manager of IT Project Management

Lenovo
ElectronicsSINGAPORE, Central Singapore, SingaporeFull-time2 months ago
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About the role

AI summarised

This is a Manager of IT Project Management role within a Government Shared Services Center, responsible for leading the delivery of cloud and hybrid infrastructure services. The role involves strategic leadership, stakeholder management, team development, and ensuring operational excellence, security, and compliance. The ideal candidate has extensive IT service delivery experience, deep technical knowledge, and a proven track record in government or similar regulated environments.

ElectronicsFull-timeInformation Technology

Key Responsibilities

  • Oversee the end-to-end delivery of cloud and hybrid infrastructure services, ensuring adherence to SLAs, operational excellence, and customer satisfaction within the Government Shared Services Center framework.
  • Provide strategic and technical leadership across cloud platforms, network infrastructure, on-premises server and storage environments, databases, and comprehensive monitoring solutions.
  • Cultivate and maintain strong, collaborative relationships with key stakeholders within the Government Shared Services Center(s), understanding their unique needs and ensuring service alignment.
  • Build, mentor, and lead high-performing service delivery teams, fostering a culture of accountability, collaboration, and continuous learning.
  • Establish and optimize service delivery processes, implement ITIL or other relevant frameworks, and drive automation to improve efficiency and service quality.
  • Lead the response to critical incidents, ensuring timely resolution and effective communication. Drive root cause analysis and implement preventative measures.
  • Oversee the planning and execution of infrastructure changes, ensuring minimal disruption and adherence to governance policies.
  • Ensure that all service delivery activities comply with relevant government regulations, security policies, and best practices. Collaborate with security teams to maintain a robust security posture.
  • Define and track key performance indicators (KPIs) and service level agreements (SLAs). Provide regular performance reports to stakeholders and drive data-driven service improvements.
  • Manage service delivery budgets effectively, optimize resource allocation, and ensure cost-efficiency.
  • Manage relationships with relevant technology vendors, ensuring service quality and adherence to contracts.
  • Oversee the development, testing, and maintenance of disaster recovery and business continuity plans for the infrastructure services.

Requirements

  • Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field.
  • Extensive experience (typically 10+ years) in IT service delivery, with a significant focus on cloud and hybrid infrastructure environments.
  • Proven experience (5+ years) in a leadership role managing service delivery teams.
  • Deep technical understanding of: Cloud platforms (e.g., AWS, Azure, GCP) and their core services. Hybrid infrastructure architectures and management. Network infrastructure (LAN, WAN, firewalls, load balancers). On-premises server and storage technologies. Database technologies (e.g., SQL Server, Oracle, PostgreSQL, NoSQL). Comprehensive monitoring platforms (e.g., cloud-native tools like CloudWatch, Azure Monitor, as well as third-party tools like Dynatrace, Datadog, Prometheus, Grafana). Security principles and best practices in cloud and hybrid environments.
  • Strong understanding of ITIL framework and its application in service delivery.
  • Significant experience in operating within or delivering services to Government Shared Services Centers, including understanding the specific governance, security, and compliance requirements.
  • Excellent leadership, communication (written and verbal), interpersonal, and stakeholder management skills.
  • Proven ability to build and lead high-performing teams in a complex and demanding environment.
  • Strong problem-solving, analytical, and decision-making abilities.
  • Experience managing budgets and resources effectively.
  • ITIL certifications (e.g., ITIL Expert, ITIL Managing Professional).
  • Cloud certifications (e.g., AWS Certified Solutions Architect, Microsoft Certified: Azure Solutions Architect Expert).
  • Security certifications (e.g., CISSP, CISM).
  • Experience with automation and Infrastructure-as-Code (IaC) tools.
  • Familiarity with relevant government regulations and compliance standards (e.g., IM8).