About the role

AI summarised

Customer Support Engineer at Applied Materials, a semiconductor equipment company. Responsible for managing order fulfillment, coordinating with cross-functional teams, and communicating shipment status to customers.

EquipmentFull-timeBusiness Operations

Key Responsibilities

Work in cross functional groups to translate customer sales orders into device delivery commitment within manufacturing business guidelines
Work with Product Line Managers or Product Managers and Engineering to process Non-standard requests (NSRs) from customers
Primary interface with Operations Managers. Coordinate communications of order shipment status & configuration changes between operations and account teams
Communicate status and maintenance of commitments to customers, including source inspections
Manage the order fulfillment process from forecast, manufacturing slot request, booking closure and shipment.
Initiate customer requested inside lead-time change requests for approvals
Prepare clean booking checklist (CBC) to ensure all booking requirements (e.g., purchase orders, spec demonstration approvals (SDA), clarification letters, etc.) are complete
Manage customer RMA communications process
Escalate to management as needed to resolve booking or revenue issues

Requirements

Requires in-depth knowledge and experience.
Uses best practices and knowledge of internal or external business issues to improve products or services.
Solves complex problems; takes a new perspective using existing solutions.
Works independently, receives minimal guidance.
Acts as a resource for colleagues with less experience.
Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines
Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements
Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Explains difficult or sensitive information; works to build consensus
Education: Bachelor's Degree
Experience: 4 - 7 Years