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EY

Assistant Director - Service Excellence

EY
BusinessSingaporeFull-time1 day ago
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About the role

AI summarised

This is a Manager/Assistant Director role in Service Excellence at EY's Global Delivery Services (GDS). The role involves leading continuous improvement projects using Lean Six Sigma, conducting process improvement workshops, managing stakeholders, and driving quality culture initiatives. The position requires strong data analysis and visualization skills, particularly with Power BI and VBA, and experience in transformations and re-engineering.

BusinessFull-timeGeneral

Key Responsibilities

  • Lead & mentor continuous improvement projects (GDS & global) as per Lean Six Sigma methodology
  • Monitor & communicate the efficiency savings accrued from continuous improvement initiatives
  • Conduct process improvement workshops with Service Delivery to identify & scope improvement initiatives
  • Conduct trainings/awareness sessions on quality tools (Lean Six Sigma) as and when required
  • Engage with Transitions team on identifying & scoping of process solutions
  • Co-partner on driving Quality Culture building initiatives like Quality contests/Quality week etc.
  • Co-partner on execution of global projects specific to SE function
  • Manage business stakeholders across different levels and build strong relationship
  • Manage multiple projects and initiatives independently
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility
  • Track project performance, specifically to analyze the successful completion of short and long-term goals
  • Creates value to clients independently – Expertise in building visualization on Power BI dashboards for internal teams to provide them various cuts

Requirements

  • Experience (overall work experience of over 9 years)
  • Experienced professional in executing process improvement initiatives and mentoring of projects
  • Experienced professional with work experience in transformations/re-engineering
  • Well-versed in knowledge of Lean Six Sigma quality tools & transition methodology
  • Proficient in MS Word & MS Power platform
  • Any project management certifications like PMP etc.
  • Excellent stakeholder management skills
  • Excellent communication & presentation skills
  • Ability to work with minimal supervision
  • Evidence of influencing and change management skills
  • Working experience in MIS, data crunching/data analysis, reporting and Microsoft Powerpoint
  • Working experience on Power BI and VBA projects
  • Excel: Good knowledge of Lookup, Logical, Text and Date/Time functions, Pivot table etc.
  • Power BI - Good knowledge of various charts, filters, slicers, DAX functions, restrict access
  • Excellent written and verbal communication skills
  • Strong in data analysis and visualization and getting concurrence from stakeholders on actions (for assigned processes)
  • Strong orientation to statistical analysis, good team player, willingness to work in strict timelines and drive to learn and acquire new skills
  • Six Sigma GB/BB Experience in data mining and exploratory data analysis