About the role

AI summarised

The Staff Site IT Manager at GE Aerospace in Singapore is responsible for ensuring the reliability, security, and performance of IT/OT infrastructure supporting MRO operations. This role involves leading ITIL-aligned service management, driving incident and change processes, partnering with shop leadership on technology projects, and maintaining SLAs in a 24x7 environment. The ideal candidate combines deep shopfloor IT/OT experience with strong service discipline and stakeholder engagement in a regulated, safety-critical aerospace setting.

AerospaceOnsiteDigital Technology / IT

Key Responsibilities

Ensures end-to-end reliability, security, and performance of site IT/OT infrastructure supporting MRO operations, safeguarding zero disruption to safety, quality, delivery, and compliance while aligning to GE Aerospace global standards
Leads ITIL-aligned incident/problem/change processes, provides on-call escalation for production-impacting issues, and drives proactive monitoring, root-cause analysis, and asset lifecycle management to maintain SLAs and availability
Partners with shop leadership and global teams to plan and execute changes and projects (new lines, MES/data capture, AI/analytics pilots, expansions/re-layouts) safely during production windows; manages vendors and telcos to meet SLAs and control costs

Requirements

Bachelor’s degree in Information Systems, IT, Computer Science, or related field; or equivalent experience
Minimum 3 years professional experience in IT Operations (site-level leadership preferred)
Strong knowledge of digital tools, systems, and technologies relevant to manufacturing/aerospace; ability to manage multiple priorities in a fast-paced environment; on-site at Singapore site
Demonstrated incident management in 24x7 operations and effective communication in a matrixed global organization
8–12+ years in infrastructure/operations leadership within manufacturing, MRO, pharma, or heavy industry; strong plant/shopfloor IT & OT exposure (MES, industrial networks)
Experience operating ITIL-aligned processes with measurable SLA outcomes; vendor and contract management with proven results
Exposure to ISA-95, OT security principles, and segmented industrial network architectures; experience in regulated or safety-critical environments; prior work in multinationals with strong standards